Friday, October 09, 2020

Summary: Hospitality Resume 2020





〄  774-318-9198

〄  Quakertown, PA 18951



Reliable and diversified bar manager & concierge experienced with event planning and operations.

Strong multi-tasker with training in personal security, compassion, and situational awareness. Offers team leadership and top notch project execution. 


Global Training Center - Online: Supply Chain

Colorado Technical University - Online: Management Information Systems

Accelerated Coursework in Enterprise Database management & Telecommunications; I.T., GPA 3.5

The University of Montana - Missoula, MT: Extended Studies, National pilot program for environmental civic organizing;12cr Environmental Science: GPA 4.0

Ithaca College - Ithaca,NY:

Bachelor of Arts in Music (Piano)


Ithaca College Environmental Society- President 

Animal Rights Education Action League - Founder



  • 2020 Certified Life Coach

  • 2020 Pennsylvania RAMP Server certification - (before spring lockdown)

  • Blue Card 2017-2021 Honolulu Liquor Commission

  • Maintain immaculate displays and professional work appearance at all times.

  • Concierge & parking specialist for largest conference center & hotel in the DC Metro area

  • Maintained performance and safety through unexpected multiple emergency crisies.  
    ( Negotiated personal liability as employee during this time and resigned from position
    due to uncooperative & demanding hotel client & hotel staff )

    • Ie, Extreme simultaneous circumstances of a 4hrs segment consisting of 5 emergency calls;

    • 2 fires, 3 ambulances, 29th fl elevator incident with trapped persons,

    • hotel and conference center at capacity 3000+ persons, hotel check-in key app malfunction, with full 500 car parking garage, guests broke parking ticket gates, full valet lots, congested ramp, and guest issues with overflow parking & issued tickets while performing normal concierge, bussing, and parking cashier services. 

  • Provided excellence in customer support and satisfaction.

  • Communicate for effective team efficiency, productivity, & presentation.

  • Environmental awareness for safety and medical efforts.

  • Knowledge of cashier terminal to expedite customer departure. 

  • Input sales to POS terminal for shift & inventory tracking.

  • Facilitated alcohol sales with proper identification checks.

  • Executed opening and closing procedures as well as working double shifts.

  • Provide ongoing customer satisfaction throughout their visit or event.

  • Refresh bar stock and receive delivery for opening shift.

  • Promote new and early happy hours for bar.

  • Maintain hydration for guests and DD's not drinking alcohol.

  • Keep track of customer tabs.

  • Operate a Karaoke machine and maintain customer satisfaction.

  • Communicate with security for environmental awareness and safety.

  • Uphold operating standards and coworkers reputation with customers. 

  • Created work schedules to maximize company and worker profitability.

  • Upheld shift requirements for slow days.

  • Created a fun and respectful environment for customer satisfaction.

  • Leveled up service based on customer demands.

  • Maximized sales on slow days and during special events. 

  • Participated in club marketing during organized employee outings. 

  • Performed live for promotional burlesque, Vegas, and sideshow events to boost sales.

  • Knowledgeable concierge with insight to the tourist areas.

  • Sell photos and tickets for local tour companies.