BAR MANAGER & CONCIERGE
〄 Quakertown, PA 18951
Reliable and diversified bar manager & concierge experienced with event planning and operations.
Strong multi-tasker with training in personal security, compassion, and situational awareness. Offers team leadership and top notch project execution.
Global Training Center - Online: Supply Chain
Colorado Technical University - Online: Management Information Systems
Accelerated Coursework in Enterprise Database management & Telecommunications; I.T., GPA 3.5
The University of Montana - Missoula, MT: Extended Studies, National pilot program for environmental civic organizing;12cr Environmental Science: GPA 4.0
Ithaca College - Ithaca,NY:
Bachelor of Arts in Music (Piano)
Ithaca College Environmental Society- President
Animal Rights Education Action League - Founder
2020 Certified Life Coach
2020 Pennsylvania RAMP Server certification - (before spring lockdown)
Blue Card 2017-2021 Honolulu Liquor Commission
Maintain immaculate displays and professional work appearance at all times.
Concierge & parking specialist for largest conference center & hotel in the DC Metro area
Maintained performance and safety through unexpected multiple emergency crisies.
( Negotiated personal liability as employee during this time and resigned from position
due to uncooperative & demanding hotel client & hotel staff )
Ie, Extreme simultaneous circumstances of a 4hrs segment consisting of 5 emergency calls;
2 fires, 3 ambulances, 29th fl elevator incident with trapped persons,
hotel and conference center at capacity 3000+ persons, hotel check-in key app malfunction, with full 500 car parking garage, guests broke parking ticket gates, full valet lots, congested ramp, and guest issues with overflow parking & issued tickets while performing normal concierge, bussing, and parking cashier services.
Provided excellence in customer support and satisfaction.
Communicate for effective team efficiency, productivity, & presentation.
Environmental awareness for safety and medical efforts.
Knowledge of cashier terminal to expedite customer departure.
Input sales to POS terminal for shift & inventory tracking.
Facilitated alcohol sales with proper identification checks.
Executed opening and closing procedures as well as working double shifts.
Provide ongoing customer satisfaction throughout their visit or event.
Refresh bar stock and receive delivery for opening shift.
Promote new and early happy hours for bar.
Maintain hydration for guests and DD's not drinking alcohol.
Keep track of customer tabs.
Operate a Karaoke machine and maintain customer satisfaction.
Communicate with security for environmental awareness and safety.
Uphold operating standards and coworkers reputation with customers.
Created work schedules to maximize company and worker profitability.
Upheld shift requirements for slow days.
Created a fun and respectful environment for customer satisfaction.
Leveled up service based on customer demands.
Maximized sales on slow days and during special events.
Participated in club marketing during organized employee outings.
Performed live for promotional burlesque, Vegas, and sideshow events to boost sales.
Knowledgeable concierge with insight to the tourist areas.
Sell photos and tickets for local tour companies.